Terms of Service

1. Acceptance of Terms

By accessing or using the VettaLux platform ("Service"), operated by Eremine Holdings ("Company," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and the Company.

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use VettaLux. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration & Security

When you create an account, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at security@vettalux.com of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are used for fraudulent purposes.

4. User Conduct

You agree not to:

• Submit fraudulent, misleading, or defamatory reviews
• Misrepresent your identity, qualifications, or business credentials
• Attempt to manipulate trust scores or ranking algorithms
• Spam, harass, or send unsolicited communications to other users
• Scrape, crawl, or use automated tools to extract data from the platform
• Interfere with or disrupt the Service, servers, or connected networks
• Use the Service for any unlawful purpose or in violation of any applicable laws
• Create multiple accounts for deceptive purposes

5. Trust Scores & Rankings

VettaLux rankings reflect our proprietary multi-dimensional trust scoring system, which evaluates providers across seven dimensions including quality, review integrity, verification status, reliability, response speed, activity, and territory relevance. Sponsored placements are clearly labeled per FTC guidelines.

Key principle: Paid visibility amplifies but does not override earned reputation. Providers cannot purchase top organic position — it must be earned through verified quality.

6. Reviews

Reviews submitted on VettaLux must be based on actual service experiences. We employ automated fraud detection systems and human moderation to ensure review integrity. Providers may dispute reviews within 30 days of publication through our formal dispute process.

By submitting a review, you grant VettaLux a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your review content in connection with the Service. Reviews represent the opinions of individual customers and do not reflect the views of VettaLux.

7. Intellectual Property

All platform content, design, logos, trust score algorithms, software, and documentation are the exclusive property of Eremine Holdings and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without express written permission.

Users retain ownership of content they submit (reviews, profiles, photos) but grant VettaLux a license to display and use such content in connection with the Service.

8. Limitation of Liability

VettaLux is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, VettaLux and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill.

VettaLux is a marketplace platform and is not a party to any agreement between customers and service providers. We are not liable for the quality, safety, or legality of services performed by providers listed on the platform.

9. Indemnification

You agree to indemnify, defend, and hold harmless VettaLux and its affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

10. Dispute Resolution

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, conducted in the State of Delaware. You waive the right to participate in class action lawsuits or class-wide arbitration.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

12. Contact

For questions about these Terms, contact us at:

VettaLux (Eremine Holdings)
Email: legal@vettalux.com