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VettaLux

Terms of Service

Effective Date: April 23, 2026

Last Updated: April 23, 2026

Version: 2026-04-23

[DRAFT — REQUIRES LAWYER REVIEW BEFORE PUBLICATION]
This document is a structural draft prepared for counsel review. Do not treat it as final legal advice. Every section marked [LEGAL REVIEW REQUIRED] must be reviewed by your retained attorney in the jurisdictions where you operate before relying on the liability-shifting or dispute-resolution provisions.

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1. Definitions

"VettaLux", "Platform", "we", "us", "our" — the VettaLux platform, owned and operated by Eremine Holdings LLC, a Delaware limited liability company (EIN 36-5059758).

"User", "you", "your" — any natural person or legal entity accessing the Platform for any purpose.

"Customer" — a User who books a service through the Platform.

"Provider" — a User or business entity who lists on the Platform and performs services for Customers.

"Affiliate" — a User enrolled in the VettaLux referral program.

"Booking" — a confirmed service reservation between a Customer and a Provider.

"Service" — the work the Provider agrees to perform for the Customer, which is NOT a service rendered by VettaLux.

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2. Nature of the Platform — Venue Only

VettaLux is a technology platform and venue. We do not perform services. All Services are performed by independent third-party Providers. VettaLux is not a party to the service contract between Customer and Provider, is not the Provider's employer, agent, partner, or joint venturer, and does not warrant, guarantee, endorse, or assume responsibility for the work product, outcome, timeliness, safety, legality, or fitness for purpose of any Service.

VettaLux's role is limited to: (a) operating the discovery and listing platform; (b) facilitating introductions; (c) operating the payments escrow mechanism described in Section 6; (d) operating the dispute-resolution mechanism described in Section 7; and (e) operating the Trust Score and verification systems that inform Customer choice but do not constitute a warranty. [LEGAL REVIEW REQUIRED]

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3. Eligibility, Accounts, and Acceptance

You must be at least 18 years old and legally competent to enter contracts in your jurisdiction. By creating an account you represent and warrant that the foregoing is true.

You are solely responsible for (a) the accuracy of your registration information; (b) maintaining the confidentiality of your credentials; and (c) every action taken under your account whether or not authorized by you. You must notify us immediately at security@vettalux.com of any unauthorized access.

Role-specific agreements apply in addition to these Terms. By booking a Service you accept the [Customer Service Agreement](/legal/customer-agreement). By offering Services you accept the [Provider Agreement](/legal/provider-agreement). By enrolling in the referral program you accept the [Affiliate Program Agreement](/legal/affiliate-agreement). Continued use of the Platform constitutes ongoing acceptance of the then-current versions. [LEGAL REVIEW REQUIRED]

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4. Bookings

A Booking is a contract between Customer and Provider. VettaLux facilitates the Booking but is not a party to it. Each Booking specifies scope, price, schedule, and completion criteria. Customers may reschedule subject to the Provider's cancellation policy and Section 8 below. Providers must honor confirmed Bookings and accept the service-quality and completion obligations set out in the [Provider Agreement](/legal/provider-agreement).

4A. Provider Verification

No Provider may accept Bookings until VettaLux has verified: (a) a valid trade or business license for each jurisdiction served; (b) active general-liability insurance; (c) government-issued photo ID matching the account principal; and (d) a passing background check via our vendor, re-run at least annually. Verification is a screening, not a warranty. A verified credential may lapse, be falsified, or be insufficient for a specific job; Customer assumes the responsibility to validate the Provider's fitness for the specific work requested.

If any credential lapses, the Provider is removed from search and cannot accept new Bookings until restored. [LEGAL REVIEW REQUIRED]

4B. Service Area Accuracy

Providers must honor the ZIP codes, cities, and travel radius they declare. Declaring areas the Provider will not actually serve is grounds for warning, probation, or suspension. [LEGAL REVIEW REQUIRED]

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5. The Customer's Trust Guarantee (Limited)

If a Service is not delivered substantially as described in the Booking, VettaLux will, at its discretion, facilitate one of: a full or partial refund from escrow, a rematch with another verified Provider, or Customer wallet credit. The guarantee:

  • applies only to amounts paid through the Platform,
  • requires the Customer to open an in-app Dispute within 14 business days of the scheduled completion (see Section 7),
  • does not cover consequential damages, lost profits, property damage, bodily injury, or any loss outside the fees paid to the Provider,
  • is not insurance and does not replace the Provider's own liability insurance, and
  • is capped at the aggregate amount the Customer paid through the Platform for the relevant Booking.

The Trust Guarantee is VettaLux's sole obligation to the Customer regarding Service outcome, and the Customer's sole remedy from VettaLux (as opposed to the Provider). [LEGAL REVIEW REQUIRED]

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6. Payments & Escrow

6A. Escrow Mechanic

Customer funds are captured at Booking and held in a platform-operated escrow account. Funds are released to the Provider only after: (a) the Customer confirms completion; or (b) the 14-business-day dispute window (Section 7) has passed without a dispute being opened after the Provider has marked the job complete; or (c) a dispute is resolved in favor of capture.

When a dispute is opened, the escrow hold is extended until the dispute is resolved. Approved refunds return from escrow to the original payment method typically within 5–10 business days.

6B. Fees

VettaLux charges Customers a transparent platform fee and Providers a success fee and (for subscription tiers) a recurring subscription fee, as posted on the [Pricing](/pricing) page. Fees are subject to change on 30 days' notice. Providers may be charged chargeback fees and dispute fees as documented in the Provider Agreement.

6C. Taxes

US Providers must file a W-9 and will receive a 1099-K where IRS thresholds are met. Non-US Providers must file a W-8BEN or W-8BEN-E. Payouts are paused until required tax forms are on file. Providers are solely responsible for income, self-employment, sales, and any other taxes on amounts earned. Customers are solely responsible for any sales or use tax applicable to the Service if not otherwise invoiced by the Provider.

6D. Chargebacks

Opening a payment-processor chargeback in lieu of using the Dispute Resolution Flow (Section 7) violates these Terms. We reserve the right to debit disputed amounts back from the Provider, to pursue the Customer for fraudulent chargebacks, and to suspend accounts that chargeback in bad faith. [LEGAL REVIEW REQUIRED]

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7. Dispute Resolution Flow

7A. In-Platform Dispute (Mandatory First Step)

Customer and Provider must first use the in-platform Dispute system (/bookings/[id]/dispute).

  • Window to open a Customer Dispute: 14 business days from scheduled completion.
  • Automated intake: Dispute forms capture reason code, detail, desired outcome, and evidence attachments.
  • Escrow hold: Opening a Dispute automatically extends the escrow hold until resolution.
  • Resolution SLA: VettaLux reviews and resolves most Disputes within 10 business days of complete submission.
  • Possible outcomes: full refund, partial refund, Provider rematch, Provider warning, account action, or Dispute denied.
  • Resolutions are binding within the Platform. Customers and Providers waive the right to pursue the same claim via chargeback, external lawsuit, or public media until the in-platform process is exhausted. [LEGAL REVIEW REQUIRED]

Full mechanics are in the [Dispute Resolution Policy](/legal/dispute-resolution-policy).

7B. Binding Arbitration of Unresolved Disputes

After the in-platform process is exhausted, any unresolved Dispute, claim, controversy, or cause of action between You and VettaLux arising out of or relating to these Terms, the Platform, or any Service booked through the Platform shall be resolved by binding individual arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), seated in New Castle County, Delaware, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER. YOU AND VETTALUX EACH WAIVE ANY RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS, CONSOLIDATED, OR MASS ACTION. ARBITRATION PROCEEDINGS MUST BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. If this waiver is found unenforceable, the arbitration provision in this Section 7B is void.

Carve-outs. Either party may (a) seek relief in small-claims court for claims within that court's jurisdiction; (b) seek injunctive relief in court for intellectual-property infringement, circumvention of the Platform, or breach of confidentiality.

Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@vettalux.com within 30 days of first accepting these Terms. Opting out does not affect the other provisions. [LEGAL REVIEW REQUIRED]

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8. Cancellations & No-Shows

  • Customer cancellation 24 hours or more before scheduled start: no fee.
  • Customer cancellation within 24 hours: partial cancellation fee per Provider policy.
  • Customer cancellation after Provider is en route (typically within 2 hours of start): booking is forfeit absent Provider consent.
  • Provider cancellation: triggers automatic rematch assistance plus a reliability-score penalty. Repeated offenses trigger suspension.
  • Customer no-show: booking is forfeit; platform fee is non-refundable.
  • Provider no-show: Customer receives a full refund plus a platform credit as acknowledgment of the inconvenience. [LEGAL REVIEW REQUIRED]

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9. Communications Consent (TCPA)

By creating an account you consent to receive transactional SMS and email (booking status, verification codes, dispute notices) from VettaLux and its Providers. Message and data rates may apply. Reply STOP to opt out of marketing SMS; transactional messages required to operate your account cannot be disabled. Marketing SMS and marketing email are separate opt-in channels.

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10. User Content & Reviews

You grant VettaLux a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, modify, and distribute any content you submit (reviews, photos, Provider profile media, Customer job photos) in connection with operating and promoting the Platform. You represent and warrant you own or have rights to the content you post and that the content does not infringe any third party's rights.

See the [Review Policy](/legal/review-policy) for review integrity rules. Reviews by users who did not complete the Booking, paid reviews, and retaliatory reviews will be removed and may result in account action. [LEGAL REVIEW REQUIRED]

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11. Acceptable Use

Users must comply with the [Acceptable Use Policy](/legal/acceptable-use-policy). Prohibited conduct includes (without limitation): fraud, misrepresentation, harassment, discrimination, off-platform circumvention to avoid fees, scraping the Platform, reverse-engineering the Platform, using the Platform to market regulated services you are not licensed to provide, and using the Platform for any illegal purpose.

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12. Intellectual Property

The Platform, software, Trust Score algorithms, text, graphics, logos, and trademarks are the property of VettaLux or its licensors and are protected by US and international intellectual-property law. Except for the limited license we grant you to use the Platform, no right, title, or interest is transferred. Do not copy, modify, reverse-engineer, scrape, or create derivative works.

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13. Disclaimer of Warranties — "AS IS"

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES, CONTENT, AND INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, OR QUIET ENJOYMENT.

VETTALUX DOES NOT WARRANT the quality, safety, or legality of Services rendered by Providers; the accuracy of Provider credentials or profile content; the outcome or timeliness of any Booking; the availability or accuracy of search results, Trust Scores, or rankings; or the suitability of any Provider for any specific job. [LEGAL REVIEW REQUIRED]

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14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14A. No indirect damages. VETTALUX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, REPUTATION, OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14B. Liability cap. VETTALUX'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (i) ONE HUNDRED U.S. DOLLARS ($100) OR (ii) THE TOTAL FEES YOU PAID TO VETTALUX IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14C. No liability for Provider conduct. VETTALUX IS NOT LIABLE FOR THE ACTS, OMISSIONS, WORK QUALITY, PROPERTY DAMAGE, BODILY INJURY, DEATH, REGULATORY VIOLATIONS, OR OTHER CONDUCT OF ANY PROVIDER OR CUSTOMER. CLAIMS REGARDING SERVICE PERFORMANCE MUST BE PURSUED AGAINST THE PROVIDER DIRECTLY (WHOSE INSURANCE IS DESIGNED TO RESPOND).

14D. Allocation of risk. These limitations are a material part of the bargain between you and VettaLux and allocate risk between us. Some jurisdictions do not allow certain limitations; in those jurisdictions, liability is limited to the greatest extent permitted by law. [LEGAL REVIEW REQUIRED]

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15. Indemnification

You will defend, indemnify, and hold harmless VettaLux, Eremine Holdings LLC, and their officers, directors, employees, agents, and affiliates from any claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising from or related to: (a) your use or misuse of the Platform; (b) your violation of these Terms, the Acceptable Use Policy, or applicable law; (c) your infringement of third-party rights; (d) if you are a Provider, any act, omission, or Service you render; (e) if you are a Customer, your conduct toward a Provider, your premises, or your failure to disclose hazards; (f) your User Content.

VettaLux may, at its option, assume the exclusive defense and control of any matter subject to indemnification; you will cooperate with any such defense. [LEGAL REVIEW REQUIRED]

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16. Force Majeure

Neither party is liable for any failure or delay caused by events beyond reasonable control, including acts of God, war, terrorism, civil unrest, epidemic or pandemic, strikes, utility outages, internet or telecommunications failures, regulatory action, or third-party platform outages (including payment processors and cloud providers).

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17. Modifications to These Terms

We may modify these Terms at any time. Material changes will be announced via email, in-app notice, and an updated Effective Date. Continued use of the Platform after the Effective Date constitutes acceptance. If you do not agree, stop using the Platform and close your account. Historical versions are retained for audit. [LEGAL REVIEW REQUIRED]

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18. Termination

You may close your account at any time from /account/settings. VettaLux may suspend or terminate your account with or without notice for (a) breach of these Terms or any applicable role-specific agreement; (b) fraud, payment issues, abuse, or safety risk; (c) long-term inactivity; (d) legal or regulatory requirement. Sections that by their nature should survive termination — including payments, escrow, dispute, indemnity, warranty disclaimer, liability limitation, and arbitration — survive termination. [LEGAL REVIEW REQUIRED]

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19. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. The UN Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 7B, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction for matters not subject to arbitration, and each party consents to personal jurisdiction in those courts. [LEGAL REVIEW REQUIRED]

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20. Miscellaneous

Entire agreement. These Terms, together with the linked role-specific agreements and policies referenced herein, constitute the entire agreement between you and VettaLux on this subject and supersede prior or contemporaneous communications.

Severability. If any provision is held unenforceable, the rest remains in effect.

No waiver. Failure to enforce any provision is not a waiver.

Assignment. You may not assign these Terms without our consent; we may assign freely to affiliates or in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. These Terms create no rights in any third party.

Notices. Notices to VettaLux must be in writing to legal@vettalux.com. Notices to you will be sent to the email on your account.

Headings. Section headings are for convenience only.

Electronic contracting. These Terms are formed electronically; your click or continued use has the same legal effect as a handwritten signature. [LEGAL REVIEW REQUIRED]

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Contact

  • Legal: legal@vettalux.com
  • Privacy: privacy@vettalux.com
  • Security: security@vettalux.com
  • Company: Eremine Holdings LLC, Delaware, USA (EIN 36-5059758), operating VettaLux.
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